Shipping Policy
P.H.G. Enterprise Sdn Bhd is committed to providing safe and reliable delivery for all orders placed through our website.
1. Delivery Areas
Peninsular Malaysia
Orders are delivered using our appointed courier or transport service. Shipping charges are calculated based on the total shipping weight of the order.
Sabah, Sarawak & Labuan
Delivery is arranged through EasyParcel or other suitable courier services. Available courier options and shipping charges will be calculated based on the delivery address, parcel weight and applicable courier rates.
2. Shipping Charges
Applicable shipping charges will be displayed during checkout before payment is completed.
Shipping charges may vary depending on:
- Delivery location
- Total order weight
- Number and size of parcels
- Courier availability
- Bulky or oversized products
The shipping charge confirmed during checkout will normally be the final shipping charge unless a special delivery arrangement is required.
3. Bulky & Heavy Orders
Professional audio equipment may include large or heavy products such as speakers, amplifiers, racks and installation equipment.
For bulky or heavy orders, P.H.G. Enterprise Sdn Bhd reserves the right to arrange delivery using a suitable courier, transport company, freight service or lorry instead of the standard courier shown during checkout.
Where special arrangements are required, we may contact the customer before dispatch.
4. Courier Selection
P.H.G. Enterprise Sdn Bhd may select or substitute the courier or transport provider where necessary to ensure safer, more suitable or more efficient delivery.
Changing the delivery provider does not affect the customer's delivery address or product warranty.
5. Order Processing
Orders will be processed after payment has been successfully received and verified.
Orders placed during weekends or public holidays will normally be processed on the next working day.
Delivery times shown or advised are estimates and may vary due to courier operations, destination, weather conditions, public holidays or other circumstances outside our control.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, contact name and telephone number.
Please check your delivery information carefully before completing your order.
P.H.G. Enterprise Sdn Bhd will not be responsible for delays or additional delivery charges resulting from incorrect or incomplete information provided by the customer.
7. Failed Delivery / Redelivery
If a delivery is unsuccessful because nobody is available to receive the parcel, the courier may attempt redelivery or request collection from its service centre.
Any additional redelivery charges imposed by the courier due to an incorrect address, rejected delivery or repeated unsuccessful delivery may be borne by the customer.
8. Inspection Upon Delivery
Customers are encouraged to inspect the external packaging when receiving their order.
If there is obvious damage to the packaging, please take photographs before opening the parcel and contact P.H.G. Enterprise Sdn Bhd as soon as possible.
Please retain the original packaging, shipping label and related materials if a delivery issue needs to be investigated.
9. Tracking
Where tracking information is available, it may be provided after the order has been dispatched.
Tracking updates are provided by the respective courier or transport company and may not always appear immediately after collection.
10. Special Delivery Requirements
Certain products or large orders may require special delivery arrangements.
If necessary, our team will contact the customer to discuss the most appropriate delivery method before dispatch.
Contact Us
If you require assistance regarding delivery, shipping charges or a large order, please contact P.H.G. Enterprise Sdn Bhd through our Contact Us page.
P.H.G. Enterprise Sdn Bhd
Professional Audio. Trusted Since 1975.